Specialized Training
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A new breed of patient is emerging….they are called customers!
In today’s rapidly changing health care environment improving overall patient satisfaction is a priority in most hospitals. The competitive landscape has significantly changed over the years with potential patients now able to get comparative information they need to make informed choices about hospital care. One of the key sources for this information is Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHP) surveys. These surveys are now public and will be used by potential patients, physicians and insurance companies who prefer hospitals with higher ratings. In addition, the Center for Medicare and Medicaid Services (CMS) will penalize hospitals as much as 2% for non collection of data or low scores.
It has long been known that although everyone in the hospital care process impacts patient satisfaction the nursing staff has the most impact and the most opportunity to meet patient’s expectations, satisfy their needs and dramatically improve HCAHP and in house survey scores.
Today, Schools of Nursing are beginning to incorporate the economics of care and the importance of patient satisfaction into the learning experience. Over a relatively long period of time nurses entering the field will have received this much needed training and patient satisfaction and HCAHP scores should skyrocket……but what about the nurse’s that are actively taking care of patients today?
Xperience realizes that most hospital staff struggle with “managing patients needs and expectations” and understands the difficulty in providing this much needed training to a changing employee base. Xperience has developed specialized workshops targeted specifically at the nursing care and administrative staff. These programs are interactive, highly motivational and clearly explain the steps necessary to quickly improve patient satisfaction, increase HCAHP scores, maximize IPPS reimbursement, retain patients and most importantly provide an exceptional patient experience.
Please review the attached brochure and contact us so we can answer any questions you may have and begin helping you to provide your patients with the best care possible and make choosing your hospital the “only choice” when it comes to health care.
For a more detailed look at our training program, please visit www.xperiencepatientsatisfaction.com.
Meet Ernie, the founder
of Xperience
Click the photo
